Fulfillment & Refund Policy
SpearPoint Ink provides customized professional services that involve reserved time, preparation, analysis and client-specific work. This policy explains how fulfillment, cancellations, rescheduling and refunds are handled.
General policy
Because SpearPoint Ink's services are personalized and collaborative, refunds are generally not available after substantive work has begun. If you have a concern about the progress or quality of a service, please contact us so we can address it directly.
If you have signed a proposal or service agreement containing different payment, cancellation, refund or termination terms, that signed agreement controls.
Paid consultations
If you need to cancel or reschedule a paid consultation or Authority Clarity Intensive, please provide at least 24 hours' notice.
Cancellations made with less than 24 hours' notice may be subject to a cancellation fee or may be nonrefundable because the time has been reserved and preparation may already have begun. SpearPoint Ink will make a reasonable effort to accommodate a reschedule when circumstances change.
Once a scheduled working session has been completed, the fee for that session is nonrefundable.
Authority Context Audit
The Authority Context Audit includes review of client materials, analysis and preparation in addition to the scheduled working session. If you cancel before substantive review has begun, please contact us promptly to request a refund.
Once SpearPoint Ink has begun substantive review, analysis or preparation, the engagement is considered underway and the fee is generally nonrefundable. If circumstances require rescheduling the meeting itself, we will make a reasonable effort to find another time without requiring you to purchase the Audit again.
Project-based services
Project-based services are created specifically for an individual client. For that reason, refunds are not typically available once work has commenced.
Larger projects are normally governed by a separate proposal or agreement that defines the scope, payment schedule, client responsibilities, revisions, pauses, cancellations and termination rights. Those agreement terms take precedence over this general policy.
If you are dissatisfied with the progress or quality of a project, contact SpearPoint Ink promptly. We are committed to discussing the concern and working toward a reasonable resolution within the scope of the agreement.
Printed materials
If printed materials supplied directly through SpearPoint Ink are defective or do not meet the agreed-upon specifications, notify us within 7 days of receipt. We will review the issue and, when appropriate, arrange a replacement or refund.
Problems caused by third-party printers, distributors or retailers may also be subject to that provider's policies.
Fulfillment
A scheduled consultation is fulfilled when the working session is provided. An Authority Context Audit includes the agreed review, session and related findings. Project-based services are fulfilled according to the milestones and deliverables stated in the applicable proposal or agreement.
Timelines may depend on the client's timely delivery of source material, approvals, interviews, feedback or other information needed to complete the work.
How to request a cancellation, reschedule or refund
Please send your request in writing to [email protected]. Include your name, the service purchased and enough information for us to identify the engagement.
SpearPoint Ink is operated by Bigger Pie Strategies LLC dba SpearPoint Ink, 109 Sunshine Court, Forest Hill, Maryland 21050.
Legal rights
Nothing in this policy is intended to waive a right or remedy that cannot legally be waived. If applicable law provides a customer with rights that are more favorable than this policy, those legal rights control.
Questions before purchasing?
If anything about the scope, timing, payment terms or cancellation rules is unclear, contact SpearPoint Ink before purchasing a service or signing an agreement.